BASIC RETURNS
Please email Customer Service upon the arrival of unwanted/unsatisfactory merchandise. Returns will not be accepted after 30 days of the initial shipment. This includes and is not limited to items which are ordered in the incorrect size, color, style, quantity, and item. The customer's email should include the first and last name which appears on the WebOrder, the WebOrder number, item(s) to be returned and the nature of the return. Customer service will issue an RMA number, please include this in your return with a copy of your packing slip.
Once we receive the return it will be evaluated to ensure it is new, unworn, and unwashed. Store credit will be issued or a credit will be applied to the card used for the original amount of the item(s) minus the original shipping charges.
For exchanges please follow the instructions above. Once the item(s) is approved for an exchange the new item(s) will ship as soon as possible. We do not pay shipping on basic returns. Sorry there are no returns on personalized items, sale items, swimwear, or glassware. We will not accept unauthorized returns.
DAMAGED / INCORRECT ITEMS
Please email Customer Service upon the arrival of damaged or incorrect merchandise. Returns will not be accepted after 30 days of the initial shipment. If a reply email is not received within 1-2 working days the customer should call ASAP to receive return instructions. Your email must contain the first and last name which appears on the weborder, a weborder number, nature of damage, and name of item(s) which are damaged / incorrect. Once we receive the merchandise it will be evaluated to ensure the condition is new, unworn, unwashed, and damaged or defected in the way described. After we have determined the items qualify for replacement we will ship the correct item(s). We will not accept unauthorized returns.
SALES TAX
It is very important to US that your order is processed correctly. We are required to collect tax on all sales made within the state of California. If you have questions about the tax rate on your invoice, please contact us by email CustomerService@TheGreatStateofBeer.com or by phone (760)724-5616.
Shipping
To change your shipping address, please click the change address button located above the shipping method selector. This will allow you to add a new ship to address. You may add more then one ship to address for gift giving. Only one ship to address per order is allowed but your profile may contain many addresses. International orders ship via UPS and USPS Priority. If your country is not located on our list of approved ship to countries please contact us for your country to be added pending approval.
Most orders placed before 3 pm pst. ship the same business as long as all items are in stock. All instock items ship within 1-2 business days. Most out stock items ship within the estimated time period and all orders ship complete. Your order will be shipped via the carrier selected however we do retain the right to use other carriers of the same service in the event of an unforseen circumstance i.e. employee strike, weather, etc. When using UPS as a carrier you will receive an email from UPS on our behalf with your tracking number and estimated delivery date. All P.O./APO Boxes shipped via USPS.
